Privacy Policy

This Privacy Policy describes how Foxygames Casino (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you access and use our online casino website. We are committed to respecting your privacy and complying with all relevant data protection laws applicable in the United Kingdom, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Data Controller Information

Foxygames Casino is operated and managed by an entity registered and licensed to provide remote gambling services in the United Kingdom. As the data controller, we are responsible for the processing of your personal data. For any questions or concerns regarding your personal data, you may contact our Data Protection Officer via the contact methods provided on our website.

2. Types of Personal Data Collected

We collect and process the following categories of personal data to enable you to use our services, fulfill our legal obligations, and ensure the security and integrity of our platform:

• Identity data: including your full name, date of birth, and government-issued identification documents.
• Contact data: including your residential address, email address, and telephone number.
• Account data: including username, password, and account preferences.
• Financial data: including payment card details, bank account information, and transaction history.
• Technical data: including IP address, device type, browser information, and log-in records.
• Usage data: including information about your interactions with our website, games played, and betting history.
• Marketing and communication data: including your preferences for receiving marketing communications and your communication history with us.

3. Legal Basis for Processing

We process your personal data under the following legal bases as required by applicable law:

• Performance of a contract: To provide you with our services and manage your account.
• Legal obligation: To comply with regulatory and anti-money laundering obligations.
• Legitimate interests: To improve our services, prevent fraud, and ensure the security of our platform.
• Consent: Where required, for example, for marketing communications, we will seek your consent before processing your personal data for such purposes.

4. How We Use Your Personal Data

Your personal data is processed for the following purposes:

• To register and manage your account.
• To verify your identity and age, and to carry out necessary due diligence checks.
• To process deposits and withdrawals, and to manage your financial transactions.
• To communicate with you regarding your account, service updates, and customer support enquiries.
• To comply with legal and regulatory requirements, including anti-fraud and anti-money laundering obligations.
• To monitor gaming activity for responsible gambling purposes.
• To provide you with marketing communications, subject to your preferences and applicable law.
• To analyse usage patterns and improve the functionality and security of our website.

5. Disclosure of Personal Data

Your personal data may be disclosed to the following categories of recipients, strictly for the purposes described in this Privacy Policy:

• Regulatory authorities, law enforcement, and government bodies as required by law.
• Third-party service providers, including payment processors, identity verification partners, and IT service providers, under strict contractual obligations to protect your data.
• Affiliated companies and group entities for operational and compliance purposes.
• Professional advisors, such as auditors and legal advisors.

We do not sell or rent your personal data to third parties for their own marketing purposes.

6. International Data Transfers

In certain circumstances, your personal data may be transferred to and processed in countries outside the United Kingdom or the European Economic Area (EEA). Where such transfers occur, we ensure that adequate safeguards are in place, such as Standard Contractual Clauses or other approved mechanisms, to ensure your data is protected in accordance with applicable law.

7. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include encryption, access controls, secure servers, and regular security assessments.

8. Data Retention

Your personal data will be retained for as long as is necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, accounting, or reporting requirements. Retention periods are determined based on the nature of the data, the purposes of processing, and legal obligations. Upon expiry of the retention period, your data will be securely deleted or anonymised.

9. Your Rights

As a data subject, you have the following rights under data protection law:

• The right to access your personal data and receive a copy of the information we hold about you.
• The right to rectify inaccurate or incomplete personal data.
• The right to request the erasure of your personal data under certain circumstances.
• The right to restrict the processing of your personal data in specific situations.
• The right to object to processing carried out on the basis of legitimate interests or for direct marketing purposes.
• The right to data portability, allowing you to obtain and reuse your data for your own purposes across different services.
• The right to withdraw your consent at any time where processing is based on consent.

To exercise your rights, please contact us using the details provided on our website. We may require you to provide proof of identity before fulfilling your request.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, provide essential features, and analyse usage patterns. You can manage your cookie preferences through your browser settings or by using our cookie management tool. For more information, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processing activities or legal requirements. Any changes will be posted on this page, and where appropriate, we will notify you by email or through the website. Your continued use of our services after any changes constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer using the contact details provided on the Foxygames Casino website.

13. Complaints

If you are dissatisfied with our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

This Privacy Policy is effective as of 20 June 2024.